Shipping and Delivery | Customer Service
MYDREAMAX ships worldwide via UPS and DHL couriers.
Availability
Product availability is always indicated within the product detail page.
There are different levels of availability:
There are different levels of availability:
Product available
the product can be ordered now and in no time it will arrive at your home or available for pickup at your location.
Product out of stock
The product is temporarily out of stock but if you would like to be notified when it becomes available again you can enter your email address and you will be notified as soon as the product is back in the catalog.
Shipping time
I tempi di spedizione vengono calcolati in base alla destinazione finale e al corriere selezionato.
Come viene stimato questo tempo?
Oltre alla disponibilità, bisogna tenere conto anche del tempo necessario al transito della merce. La selezione di diversi corrieri permette di sapere in anticipo il tempo stimato dagli stessi in base alla destinazione finale dell'ordine.
Alla fine dell’ordine, in base alle selezioni da te effettuate, trovi la data prevista di spedizione. La data di spedizione indica il giorno in cui affidiamo il tuo ordine al corriere per la gestione della consegna. Una volta affidato al corriere verrà fornito il codice di tracciamento per verificare l'andamento della spedizione.
La data indicata può comunque subire variazioni in meglio o in peggio per motivi logistici.
Mode of delivery
When does the courier arrive? I was not at home and could not pick up the package, how do I do it now? MYDREAMAX allows you to choose the mode of delivery that you prefer and that best meets your needs: In case of non-delivery due to absence or in case the delivery date does not coincide with personal commitments, you can select the option "Redelivery at an agreed time": in this way you will be contacted directly by the courier to make a new appointment.
Transportation cost
Il costo di trasporto viene determinato in primo luogo in funzione del costo totale dei prodotti acquistati. Il dettaglio dei costi sarà sempre aggiornato nel carrello mano a mano che farai le tue scelte.
ITALIA
Standard Delivery:
-
Free for orders over €50
-
€7 for orders under €50
- €12
EUROPA
Standard Delivery:
Express Delivery:
- Free for orders over 50 euros
- 10 € for orders under 50 euros
- 18 €
ESTERO
Consegna gratuita sopra i 150 €
Sotto i 150 € di spesa i costi per la spedizione saranno calcolati in base ai Paesi di destinazione
Receipt of your purchases
At any time you can check the status of your orders on " My Account " , from the Order Status.
Some small tips for receiving the goods: check that the number of packages delivered correspond to what is indicated in the transport document and check that the packaging is intact and not altered even in the closing tapes. If possible, immediately unpack the product and check for damage In case of tampering and / or visible breakage you must immediately dispute the shipment and / or delivery by affixing the words "RESERVE TO CHECK GOODS FOR ....."(indicate the reason) on the delivery document received by the courier.
After that, send us the report immediately using the contact form.
The report must be received no later than 2 (two) days after receipt of the goods in the manner prescribed by the operator chosen for shipment and/or delivery and/or by the operator.